Payment Policy

Overview & Points to Note

• Churchfield Home Services value and understand the importance of putting our customers at the center of our
  business operations and we are fully committed to providing the highest standards of customer service through
  the services we provide.
• We have outlined our Payment Policy to provide our customers with transparency and clarity with regard to
  payment for goods and services to be provided by Churchfield Home Services.
• All quotations are valid for a period of 6 months and are subject to change thereafter provided the booking
  deposit has not been received by Churchfield Home Services.
• Please note all grants and incentives are subject to confirmation by the issuing authorities.
• Payment of the Booking Deposit constitutes as the Homeowners acceptance of our terms of contract.
• On receipt of the Booking Deposit, our surveyor will contact you directly to agree and confirm a suitable time for
  the Pre-Install Site survey to be carried out. After the survey has been submitted to the office – your property will
  be added to our weekly schedule on the following Tuesday, and your assigned Project Manager will be in touch
  to confirm the install date.
• Any further changes, additions or deductions required will be reflected on your account in the form of a variation
  which you will receive prior to any change being made and your Project Manager will inform the Accounts team
  to update your Interim Payment Invoice of same.
• Your Project Manager will advise you when the subsequent payments are due.
• Payments should be referenced using the quotation number on your quotation documentation. (example: CHS-
  019-12345)

Standard Payment Policy

Eligibility:

Our Standard Payment Policy is when the grant is paid directly to the customer i.e. the homeowner claims the value of the
SEAI grant retrospectively, or if the works have been requested by a third party i.e. a builder on behalf of the Homeowner.

Booking Deposit

A booking deposit is due upon confirmation of an order and is required to be paid before an installation date can be
confirmed. This deposit is non-refundable but is transferable from one order to another should the details of the order
change subsequent to the order being placed. Deposit payments are calculated to be 10% of the total value of the order
less the discounts only.

Commencement Payment – 30%

A 30% commencement payment is due 5 days prior to the installation commencing or installation materials being delivered to site.

Interim Payment – 30%

A mid payment of 30% is due once 70% of the total value of works has been completed as set out in the customer
quotation. Any agreed variations will be sent to the customer in a separate invoice at the same time as the customer is
sent the interim payment invoice.

Final Payment

A final payment is due upon practical completion of an installation where the works have been carried to such a stage that
they can be taken over and used by the client for their intended purpose, and that any items of work or supply then
outstanding are of a trivial nature and will be then carried out under the service warranty for the installation.

Responsibility for Payment

The responsibility for payment lies with the customer who places the order for the installation.

Payment Terms

The payment terms for completing payments is within 5 working days once an invoice has been issued, in full without any
deduction or withholding except as required by law and you shall not be entitled to assert any credit, set-off or
counterclaim against Churchfield Home Services in order to justify withholding payment of any such amount in whole or in part.

Variations

Any further changes, additions or deductions required will be reflected on the account in the form of a variation, which the Homeowner will receive prior to any changes being made and Churchfield Home Services will issue an additional invoice for the variation at the time of the Interim Payment Invoice being sent.

SEAI Grant Deferral Payment Policy

Overview:

Our SEAI Grant Deferral Payment policy is to be used by customers that are availing of SEAI BEHS Grants and wish to make payment for only the net cost of the works (total cost including discount less SEAI Grant) and defer the payment of the SEAI Grant directly to Churchfield Home Services.

Eligibility:

This payment option is only available to customers who are in receipt of an SEAI grant where all works on the application
are being completed by Churchfield Home Services and the mandatory BER Assessment is carried out by one of the
company’s approved panel of BER Assessors within 5 days of the works being practically complete.
This payment option is not available in situations where significant building works are being completed by any third party
which may delay the ability of Churchfield Home Services to finalize all quality audits within 5 days of the installation being completed.

Booking Deposit

A booking deposit is due on confirmation of an order and is required to be paid before an installation date can be
confirmed, this deposit is non-refundable but is transferable from one order to another should the details of the order
change subsequent to the order being placed.
Deposit payments are calculated to be 10% of the total value of the order less the discounts only. Please note that grants
and incentives that are applicable to the order are deducted from the Interim payment.

Commencement Payment – 30%

A 30% commencement payment is due 5 days prior to installation commencing or installation materials being delivered to site.

Interim Payment – Balance

This payment is due once 70% of the total value of works has been completed as set out in the customer quotation and is
calculated as the total cost of the works including discounts, plus any project variations that may apply, less all payments
received to date, and less the value of the SEAI Grant (payable directly to Churchfield Home Services).

Final Payment – SEAI Grant

A final payment is payable directly from SEAI upon completion of an installation where the works have been quality
audited, a BER Assessment carried out and the SEAI DOW forms are completed, audited and submitted to SEAI for
processing.

Any items of work outstanding that are of a trivial nature and will be then carried out under the service warranty for the
installation.

Responsibility for Payment

The responsibility for payment lies with the customer who places the order for the installation.

Payment Terms

The payment terms for completing payments is within 5 working days once an invoice has been issued, in full without any
deduction or withholding except as required by law and You shall not be entitled to assert any credit, set-off or
counterclaim against Churchfield Home Services in order to justify withholding payment of any such amount in whole or in part.

Variations

Any further changes, additions or deductions required will be reflected on the account in the form of a variation, which the Homeowner will receive prior to any changes being made and Churchfield Home Services will issue an additional invoice for the variation at the time of the Interim Payment Invoice being sent.

Sample Quotation

Standard Payment Policy Example

Grant Deferred Payment Policy Example

Accepted Payment Methods

Churchfield Home Services aims to provide customers with maximum choice when making a payment and includes,

EFT Payments

EFT payments can be made online; our bank details are available upon request from our Accounts department. Payments
should be referenced using the quotation number on your quotation documentation (example: CHS-019-12345)

Online Payments

Online Payments are limited to Deposit Payments & 30% subsequent payment. These are restricted to accepting only debit card transactions.

Debit Card Payment

Card payments can be used to make payment by contacting a member of our Customer Care team from Monday-Thursday,
8.00am – 5.00pm and Friday 8.00am – 4.00pm by calling 096-30268
Please note: We do not accept payment via Credit Card.

Cheque Payment

Post a signed cheque with a copy of the invoice or to:

Churchfield Home Services, Industrial Estate, Ballina Road, Crossmolina, Co Mayo.

All payments must be referenced using the unique quotation number (example: CHS-019-12345)

Cash Payment

Cash payments can be made through any AIB branch nationwide by using our bank details, which are available upon
request from our Accounts department. Payments should be referenced using the quotation number on your quotation
documentation (example: CHS-019-12345).

Refund Policy

Due to the nature of the products and services provided by Churchfield Home Services, we cannot provide refunds or
exchanges, however in the event where a customer requests a change to the product or services provided as part of the
installation in advance of the installation taking place, or in advance of Churchfield Homer Services ordering any special
purpose items*, all steps will be taken to amend the customer quotations as required.

All amendments made following a deposit being paid will be processed as variation to the contract customer quotation.

* Special order items which have been ordered in advance of the change being requested that cannot be returned by
Churchfield Home Services are not able to be credited to a customer’s quotation.

Late Payment Fee

Churchfield Home Services allows five working days to pay invoices due. We understand that customers require the
necessary time to make payment for monies due, however in extreme circumstances where a payment is in arrears for
more than 60 days of the payment being due, the account will be classified as past due.

In the event of a late payment, a late payment charge of 1.5% per month, translating to 18% per annum, will be added to
all outstanding amounts due and will be applied from the due date to the date the payment is received. Each customer’s
statement shows the date the invoice is issued and the date by which payment must be made to avoid the late payment
charge.

Informal Non-Payment Procedure

An informal approach can often resolve difficult situations with the minimum of conflict and stress for the individuals
involved and is always the first approach to be adopted when such instances arise.

Where an instant of non-payment occurs, a member of our Customer Care Team will contact the customer directly within
30 days of the payment being due to seek the precise reason for non-payment and seek an efficient resolution to resolve
the matter to both parties’ satisfaction.

In the case where the non-payment is over 60 days in arrears, the matter will be referred to the company’s internal
Financial Controller to review and will follow the procedure as outlined below in an effort to resolve the matter in a clear,
transparent and equitable manner as outlined below.

1. Client will be contacted directly to notify them that their account has been referred to the company’s Financial
   Controller and the company’s procedure for non-payment will be clearly explained.
2. The Financial Controller will then seek to investigate the reason for the non-payment by thoroughly investigating all
   the documentation, correspondence and customer statements in relation to the matter.
3. Once the investigation is complete, the Financial Controller will contact the customer and inform them of the findings and seek an amicable resolution to the matter which takes all facts of the case into consideration. Where a successful resolution is reached, the matter will be finalized and closed.
4. Where the resolution is not accepted, the customer will be formally offered the resolution without prejudice to decide to decline or accept before the matter is escalated to the Formal Non-Payment Procedure.

Formal Non-Payment Procedure

A formal approach to the resolution of non-payments will only be taken once the company’s internal Informal Non-
Payment Procedure has been exhausted and the non-payment is more than 90 days in arrears.

1. In the case where the non-payment is over 90days in arrears, the following procedure is followed.
2. Client will receive formal notification that their account over 90 days in arrears and that the matter has been
   escalated to the company’s Formal Non-Payment Procedure for processing.
3. Client will receive a formal statement of their account with a copy of all supporting documentation with a final
   demand to make payment within the subsequent 7 days.
4. Should payment not be received within the following 7 days, the matter will be referred to an approved external debt
   collection agency for collection.
5. The client will be held liable for all subsequent legal and consultancy costs associated with the collection of the debt
   including all subsequent late fees and interest due accruing on the debt.

Contact Information

For any reason all customer can contact Churchfield Home Services at the below address.

Churchfield Home Services,
Crossmolina Business Park,
Ballina Road,
Crossmolina,
Co. Mayo
F26 E9A0
Ph: 096-30266

Customer can also make contact by email as follows:

• Accounts                                              accounts@churchfieldhomeservices.ie
• Quality & Customer Care                   customercare@churchfieldhomeservices.ie
• Sales                                                     sales@churchfieldhomeservices.ie